Refunds and Returns
What is your returns policy?
We will exchange or refund non sale items provided the item is returned to us in the same unworn, unwashed condition with the swing tag still intact and in the clear packaging it was sent in within 14 days of the buyer receiving it.
Items on sale may be returned for an exchange only.
If there is a scent of perfume or a mark on the item due to make-up or deodorant from trying on the item, the return will be refused and the item will be returned back to you. We reserve the right to refuse refunds if the returns procedures have not been followed.
Please note that original shipping charges are non-refundable and if your shipping fee was waived (thanks to free-shipping promotion), refund will be excluding shipping fee if your final order value falls below the threshold to receive free shipping.
If any of the returns procedures have not been followed and we have to return the item back to you, a shipping fee of £4.50 will need to be paid. The item will remain on hold until this fee is paid.
Depending on how busy we are it may take up to 14 days to process your return from the day it is received back and during Festive Periods it may take up to 21 days.
How do I return an item?
Please email us on pristinemodauk@gmail.com with your order number and reason for return. You will then receive a reply within 48 hours with further details on how to return the item.
Do I need to pay for returns shipping?
Please note all shipping costs are incurred by the buyer. PristineModaUK does not provide a shipping label and we will not reimburse the cost of return. The item is also your responsibility until it is delivered to us, we therefore recommend returned items to be sent in a form of signed tracked delivery. We will not accept responsibility for items lost in transit.
How do I exchange an item?
Please email us on pristinemodauk@gmail.com with your order number and which item you would like to exchange for. You will then receive a reply within 48 hours with further details on how to exchange the item.
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same method used to make your purchase.
When will I receive my refund?
Once the return has been processed and approved (This can take up to 7 days once the item has been received back) you will receive a confirmation email indicating that your refund has been processed.
Remember that payments to your credit card always depend on your bank/building society and can in some cases take 7-10 working days to reach your account.